Fit-X
F I T - X
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Privacy Policy

Privacy Policy

Hermion Technologies Private Limited, operating under the brand name 'Fit-X' (hereinafter referred to as “We” or “Us” or “Our”), values Your privacy and is committed to protecting Your personal information. This Privacy Policy outlines how We collect, use, store, process and protect the personal data of Our customers, corporate clients/private organizations and their employees (hereinafter referred to as “You” or “Your” or “User”), as well as Our fitness instructors (“You” or “Your” or “Instructor”).

By engaging with Our services or by visiting or using Our website or mobile application, You explicitly agree to the terms outlined in this policy.

1. Information We Collect

• The following information is collected from a User who registers on or uses the Our app:

  • Personal Information including the First Name, Last Name, Gender, Date of Birth, Email address, Company, City/Location and Pincode, Preferred workout time and Mobile number.
  • Photos and videos of the live sessions or the recordings.
  • Your activity status on the app and attendance in the live sessions.
  • Your comments/feedback/testimonial regarding Our services.
  • We DO NOT directly collect Your Financial Information. All financial data is processed by a third-party payment aggregator engaged to handle the transactions [Refer to their Privacy Policy on how they handle the financial data here]. Only the necessary transaction details such as the Transaction ID, User ID, Date of transaction, Time of transaction, Status, Amount, User Name, City is shared by such third-party with Us.

• The following information is collected when a Company enquires about Our services:

  • Information that You provide by filling in the enquiry form on Our website including name of the person making an inquiry on behalf of a company, e-mail address of the inquiring person (official or otherwise), phone number, company name, service opted for, any additional information entered into the query text box.
  • Any additional information required to provide Our services such as office address and the like, collected via e-mail, text, phone, or in-person communication.
  • Photos and video recordings of the in-person or virtual sessions and testimonials from the participating employees.

• The following information is collected from Our Instructors:

  • Personal information of the Instructor including name, gender, date of birth, state, city, pin code, photos and videos and phone number.

2. How We Collect Information

  • Information You provide through Our mobile app (including by granting app permissions) and/or Our website.
  • The Instructor’s data shall be collected through the employment agreement, the mobile app (including by granting app permissions), email, text, phone calls, or in-person interactions.
  • Photos and videos of You during the live sessions collected via screen recording which You and the Instructor have consented to, either by accepting this Privacy Policy or by signing the Testimonial form or any other agreement or allowing app permissions (such as camera and microphone).
  • We may also collect information via email, text, phone calls, or in-person interactions, as needed for the purpose of providing Our services.

3. Purposes of Data Collection

  • For providing Our services to Users.
  • For enhancing the quality and effectiveness of Our services by internal data analytics.
  • For responding to inquiries regarding Our services and providing customer support.
  • To notify You about changes to Our website/app or any products or services We provide.
  • For marketing and promotional purposes on social media and other platforms by using session-related photos, videos, testimonials, and company logos and names. With your consent we may post your testimonial along with your name and picture.
  • For compliance with obligations under applicable laws and regulations.

• More specifically We use Your data as follows:

  • User’s mobile number is collected to send an OTP for the registration process and for sending reminders/promotional offers/messages/notifications on messaging platforms such as WhatsApp.
  • Email ID is collected for communications/messages/notifications/reminders.
  • Photos and videos of the session are collected for providing the post-session recordings on the app as well as for marketing and advertisement purposes.
  • Photos and videos of the session are collected for providing the post-session recordings on the app as well as for marketing and advertisement purposes.
  • User’s Company name is collected to make contacts for expanding network to grow Our B2B services.
  • Instructor’s details are collected to register their Coach account on Our app, on-boarding them as an instructor, providing services to Users, improving our services and internal business analytics. Their photos and videos are used in the session and other advertisements of Our services.
  • Financial information is shared with Us by the third-party payment aggregator and We use it only for purpose of maintaining records and providing services to You.

4. Use of Third-Party Plug-ins

  • We use a third-party payment aggregator to process all transactions on the Fit-X app. It shall collect financial information required to process the transactions. [For details refer their privacy policy here].
  • We use a third-party audio-video streaming platform to conduct Our live virtual sessions. [For details refer their privacy policy here].

5. Data Sharing with Third Parties

  • We may share only such data with Our third-party streaming platform as is necessary to conduct the live virtual classes and to record and store the same.
  • Only such personal information of the Users shall be shared with the Instructor as is necessary for providing the services. We may share the company's contact details, such as address and phone number, with Our Instructors to facilitate the provision of Our services at the company’s designated venue or through virtual sessions.
  • We may also disclose personal data if required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of Fit-X, Our clients, or others.
  • The financial information for the purpose of carrying out the transactions is directly collected by the third-party payment aggregator from You.

6. Data Storage and Security Measures

  • The personal data collected is stored on Our local servers.
  • We implement industry-standard security measures to protect Your personal information from unauthorized access, loss, misuse, or alteration.
  • Please note that no data transmission or storage can be guaranteed to be 100% secure. We want you to feel confident using Our website and/or app but we cannot ensure or warrant the security of any information you transmit to us. By using Our website and/or app, You accept that data transmission over the internet has inherent security risks and cannot be guaranteed to be completely secure. Therefore, the use of the website and/or app will be at the User’s own risk.
  • We will take reasonable steps to protect Your data, but We assume no liability for disclosures due to transmission errors, unauthorized third-party access, or actions beyond Our reasonable control. The User agrees not to hold Us responsible for any breach of security unless such breach has been caused as a direct result of gross negligence or willful default by Us.
  • In the event We become aware of any breach of the security of Your information, We will promptly notify You and take appropriate action(s) to the best of its ability to remedy such a breach.

7. Data Retention

  • Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, including service provision, marketing, and internal analytics. Post such period We may retain Your data for a period of 2 years if required by law or for legitimate business purposes, such as service improvement, legal compliance, or auditing purposes.

8. Data Deletion Policies

  • If a User or Instructor wishes to delete their account or requests that We stop using their information to provide services, they may contact Us. We will delete their personal data within 30 (thirty)days, except certain anonymized, aggregated, de-identified data retained for business analytics. However, such opting out will not affect the data which has already been processed.
  • We will put in place measures to ensure that Your information in Our possession is destroyed and/or anonymized after the purposes for which Your information was collected is no longer being served by the retention of such information and retention is no longer necessary under any applicable law.

9. User Rights

  • Users have the right to access, correct or update their personal data (except their mobile number) from their in-app account or by contacting Us. When You update information, however, We may maintain a copy of the unrevised information in Our records.
  • You may choose not to provide Us with certain personal information or withdraw Your consent or app permissions at a later stage by contacting Us and We will stop processing Your personal data. But in such case You may not be able to register with Us or to take advantage of some or all of Our services.
  • If You do not wish to receive email or other messages from Us, please indicate Your preference by contacting Us via e-mail.
  • Employees of Corporate Clients may choose not to participate in photo, video, or testimonial collection by not signing the Testimonial Form.

10. Cookies and Tracking Technologies

  • Our website does not use cookies or other tracking technologies. This section will be updated as necessary to reflect any future changes.

11. Data Transfer Outside the Country

  • • No personal data is transferred outside of India. This section will be updated as necessary to reflect any future changes.

12. Data Collection from Children

  • • We do not knowingly collect or solicit information from anyone under the age of 18, or allow anyone under the age of 18 to sign up for Our service. In the event that We learn that We have gathered personal information from anyone under the age of 18, we will delete that information as soon as possible. If you believe We have collected such information, please contact Us.

13. Contact Information

• If You have any questions or concerns regarding this Privacy Policy, please contact:

  • Name: Snehal Lamkhade
  • Phone Number: 7709321099
  • Email– connect@hermiontechnologies.com; and
  • Postal address– Teerth Technospace, Teerth2Work-1st, Mumbai - Pune expressway, behind Mercedes-Benz Showroom, Baner, Pune, Maharashtra - 411045.


Hermion Technologies Private Limited, operating under the brand name 'Fit-X', reserves the right to modify this Privacy Policy at any time. Any changes will be posted on Our website with the updated effective date. Please review this policy periodically for updates.